What belongs in a chat-only scope?
Define the inbox work separately from the rest of your business. The scope can include direct-message replies, approved PPV offers, request triage, fan-list maintenance and retention follow-ups. It should also identify anything that needs your approval.
Content creation, paid ads, social posting and guaranteed subscriber acquisition are separate services. Chat cannot repair missing traffic or a content library that does not match what fans were promised.
| Bambi chat team | You or your marketing team |
|---|---|
| Run the agreed inbox shifts | Create and approve content |
| Use the approved voice guide | Own your persona and boundaries |
| Record requests and offer history | Approve custom work and delivery dates |
| Report chat activity and outcomes | Share traffic and campaign context |
Make the content calendar usable in the inbox
Give each approved set a reference, description, permitted preview and price range. Note who has already bought it. Operators should never sell the same bundle as new simply because a different shift is replying.
Before a social campaign, tell the chat lead what new subscribers expect to see. A mismatch between an acquisition promise and the inbox offer makes the handover harder and can create refund requests.
Discuss your requirementsYou can still have your own conversations
Agree a creator takeover flag and a clear way to return a thread to the team. Operators pause that conversation while you are replying. The next shift needs a brief record of any promise or pending request, without copying unrelated personal information.
Choose which fans or topics remain yours. There is no requirement to outsource every interaction.
Map out the handoverCheck fit before agreeing a fee
Share approximate volume and coverage needs, not passwords or private fan transcripts. A quote should define which revenue is billable and how creator-originated sales, subscriptions, refunds and platform fees are treated.
The parent agency advertises no upfront fee and month-to-month agreements. Your chat-only proposal should confirm those terms and its notice period in writing.
Tell us about your inboxSources & reading notes
Reviewed 13 October 2026. Platform references describe the retrieved guidance; they are not a platform endorsement of Bambi. Operational recommendations are our own.